Preparing for a locksmith visit: What information should you provide?

Ever been locked out on a rainy evening or needed urgent access to your property? 

Situations like these call for quick thinking and even quicker action. Before you ring up a locksmith, it helps to have all your details in place. That way, they can get the job done smoothly without delays or second guesses.

Whether you're booking a routine lock upgrade or calling for emergency help, a few simple steps can make things easier. If you need a locksmith service in Stevenage, being prepared saves time, money, and frustration.

Share your exact location and access details

Start by giving the locksmith your complete address. Don’t just rely on a postcode—include door numbers, flat levels, or business names if applicable. If your street has tricky access or parking restrictions, mention those too.

Clear instructions prevent wasted time and confusion. It’s especially important during emergencies when every minute counts.

Describe the issue in clear and specific terms

Let the locksmith know exactly what's going on. Say whether you’ve lost your keys, broken a lock, or need a new installation. The more specific you are, the faster they can help.

If you’ve already tried anything yourself, like forcing a lock or removing parts, say so. These details help the locksmith prepare with the right tools and parts for the job.

Provide details about the lock or security system

Not all locks are the same. Mention the type—Yale, mortice, or smart lock. If your door has additional features, such as reinforced plates or access systems, include that too.

For businesses, it’s even more important. Let the locksmith know about electronic systems, coded locks, or integrated alarms.

Confirm proof of ownership or permission to access

Reputable locksmiths won’t unlock a door without verifying you have the right to access it. Have a valid ID ready or a tenancy agreement if you're a renter.

If you’re calling on behalf of someone else, like a family member or landlord, written consent may be necessary.

Mention any time constraints or urgency

If you're locked out with the oven on or need access before school pickup, let the locksmith know. Timing helps them prioritise your call correctly.

Also, tell them if you're booking ahead for a non-urgent job. This ensures they bring the right equipment and allocate enough time for proper work.

A little preparation goes a long way when booking a locksmith service in Stevenage. Clear communication, the right details, and realistic expectations can turn a stressful situation into a simple fix.

If you’re ever unsure where to start, get in touch with Templar Locksmiths. We respond quickly, work efficiently, and handle every job with professional care.